SHIPPING & RETURNS
Shipping Policy
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Processing Time: All orders are processed within 2-7 business days. Please note that processing times may vary depending on product availability and demand.
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Shipping Methods: We offer standard and expedited shipping options. Shipping rates are calculated at checkout based on your location.
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International Shipping: Yes, we ship worldwide! International shipping times may vary depending on the destination country.
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Tracking Information: Once your order is shipped, you will receive a tracking number via email. Please note that tracking information may take up to 24-48 hours to update.
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Customs and Duties: International customers may be subject to import duties and taxes, which are not covered by Kottonmouf Clothing. The customer is responsible for any customs fees that may apply upon delivery.
Return & Exchange Policy
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Returns: Due to the nature of our made-to-order products, we do not accept returns. Please ensure your order details are correct before completing your purchase.
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Exchanges: If you receive a defective or damaged item, please contact us within 7 days of receiving your order, and we will assist you with an exchange.
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Non-Returnable Items: Due to hygiene and safety reasons, we cannot accept returns on items such as accessories or intimate wear, if applicable.
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Refunds: If your item is defective or damaged, we will process a refund upon return of the item in the same condition as received.